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Continuous Quality Improvement

In August 2009, the Institute became the first health center network in New York State to achieve Level 3 recognition as a “patient centered medical home,” the highest designation from the National Committee for Quality Assurance. The Institute is also fully accredited by the Joint Commission on the Accreditation of Health Care Organizations (JCAHO). Achieving these designations demonstrates the Institute’s commitment to ongoing quality improvement.

The Institute’s Quality Improvement Committee oversees regular quality improvement projects at each Institute health center and within each department. To further expand our performance improvement activities, the CQI committee has established several workgroups that focus on specific diseases and clinical issues, including workgroups for HIV care, diabetes, women’s health, obstetrics, and mental health/primary care integration.

Since 2003, the Institute has been completely “paperless,” and all chart notes, clinical data, and demographic information are stored within the electronic health record system. The electronic health record continues to enhance the quality of patient care provided at the Institute’s sites, and allows us to engage in sophisticated and comprehensive quality assurance activities.

Quality improvement initiatives are supported by the Institute’s outreach team, who work with primary care providers and other staff to contact patients in need of services.

CQI Notes, an Institute publication, documents many of our quality improvements.

Continuous Quality Improvement ImageInstitute providers and staff use quality improvement strategies to make sure patients receive great care.